Refund policy

RETURN AND REFUND POLICY
Last Updated: November 11, 2026

Thank you for shopping at lezavlino. We want customers to understand their options when requesting a return, refund, replacement, or order cancellation. This policy applies to purchases made through https://lezavlino.shop and does not limit mandatory consumer rights.

1. 30-DAY RETURN PERIOD

We offer a voluntary 30-calendar-day return period beginning on the date your merchandise is delivered.

For change-of-mind returns, items should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include original packaging and accessories where reasonably possible.

These requirements do not restrict your statutory rights concerning defective, damaged, incorrectly described, or otherwise nonconforming merchandise.

2. FREE RETURN SHIPPING

Eligible returns requested within 30 calendar days after delivery qualify for free return shipping.

To initiate a return, please email ama.sacocharre@outlook.com with your order number, the items concerned, and a brief explanation of your request.

Our customer service team will provide an authorized return destination and a prepaid return shipping label or another appropriate return arrangement at our expense.

Please do not mail merchandise to an address that has not been confirmed by customer service. Our designated returns facility may differ from the business correspondence address.

3. HOW TO RETURN AN ITEM

Step 1: Contact customer support within the applicable return period.

Step 2: Provide your order number and relevant product details.

Step 3: Follow our authorized return instructions and use the prepaid shipping arrangement provided.

Step 4: Keep proof of return shipment until your case has been resolved.

4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If your order arrives damaged, contains a defective item, or differs from what you purchased, contact us as soon as reasonably possible.

Provide your order number, a description of the issue, and photographs where available.

We will arrange an appropriate repair, replacement, or refund under applicable consumer protection laws. Any remedy that must legally be provided free of charge will be arranged without additional cost.

Mandatory consumer remedies are not restricted by our ordinary change-of-mind return conditions.

5. REFUNDS AND PAYMENT TIMING

After receiving returned merchandise or sufficient evidence of its return, we will review the request and issue any approved refund to the original payment method.

Refunded funds typically appear in your account within 3–7 business days after the refund is issued. Actual posting times depend on your bank or payment provider.

We will comply with applicable statutory deadlines for issuing refunds. The estimated banking period does not extend those legal deadlines.

6. EXCHANGES

Exchanges may be arranged depending on product availability. Contact our support team before returning an item for an exchange.

If the requested replacement is unavailable, an eligible refund and separate purchase may be arranged.

7. ORDER CANCELLATION

If you wish to cancel an order, contact us promptly.

We will attempt to stop fulfillment before dispatch. If your order has already shipped, you may use the applicable return procedure.

Mandatory cancellation rights remain unaffected.

8. SHIPPING FEES AND IMPORT COSTS

Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.

For merchandise subtotals of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the total shown at checkout.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

9. UK CONSUMER CANCELLATION RIGHTS

Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller of cancellation without giving a reason.

They generally have another 14 days after giving notice to return the goods.

Qualifying refunds, including standard outbound delivery costs where legally required, will be issued within applicable statutory deadlines.

Specific legal exceptions may apply to certain products, including some personalized merchandise and opened sealed goods that cannot be returned for health or hygiene reasons.

Our voluntary 30-day return service does not reduce mandatory consumer rights.

10. CUSTOMER SERVICE

Store Name: lezavlino
Official Website: https://lezavlino.shop
Customer Service Email: ama.sacocharre@outlook.com

Please request authorized instructions before sending merchandise back.